AUAVENUE | Q&A

Q: IS YOUR GOLD REAL?

A: YES WE OFFER 10K & 14K JEWELRY. ALSO GOLD FILLED/LAYERED, FEW ITEMS WILL BE GOLD PLATED.

Q: IS THE JEWELRY FOR MEN & WOMEN?

A: YES MOST CHAINS ARE UNISEX, WITH DIFFERENT LENGTHS AVAILABLE. THERE IS A LARGER SELECTION FOR WOMEN JUST BECAUSE WE WEAR MORE JEWELRY.

Q: DO YOU OFFER JEWELRY CLEANING SERVICES?

A: CURRENTLY NO. THAT IS A SERVICE WE WOULD LOVE TO PROVIDE. HOWEVER JEWELRY CARE IS VERY SIMPLE & WE PROVIDE DIRECTIONS IN OUR JEWELRY CARE SECTION, AS WELL AS A FREE JEWELRY POLISH CLOTH WITH YOUR ORDER! 

Q:  HOW DO I STAY UPDATED ON NEW DEALS, PRODUCTS, RESTOCKED  ITEMS?

A: SIGN UP FOR OUR MAILING LIST, EMAILS WILL GO OUT BASED USUALLY ON THOSE 3 TOPICS TO KEEP CUSTOMERS INFORMED ON NEW UPDATES, SALES AND ANY CHANGES WITHIN THE BUSINESS AS WELL.

Q: DO YOU OFFER CUSTOM JEWELRY?

A: NOT CURRENTLY. ALTHOUGH WE WILL HAVE A SECTION SOON WHERE YOU CAN CREATE YOUR OWN NECKLACE WITH A PENDANT TO MATCH OF CHOICE.

Q: HOW DO I CARE FOR THE GOLD FILLED/LAYERED JEWELRY? WILL IT TARNISH?

A: CHECK OUT OUR JEWELRY CARE SECTION. GOLD LAYERED/GOLD FILLED ITEMS OVERTIME WILL TARNISH ESPECIALLY IF YOU WEAR THE ITEM DAILY. TO PRESERVE YOUR JEWELRY TAKE OFF AFTER YOU ARE DONE WEARING & DO NOT SHOWER IN JEWELRY OFTEN. ONCE IT STARTS TO TARNISH WE CAN HAVE IT REDIPPED TO NEW JUST EMAIL US WITH YOUR ORDER # TO GET STARTED.